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Dust Control Mats (DCM) Specialist Job in Brunei Darussalam
Rentokil Initial , Brunei Darussalam

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Associate Degree
Total Vacancies
1 Job
Posted on
Apr 20, 2021
Last Date
Jul 20, 2021

Job Description

DCM Knowledge

  • To familiarize oneself with all thing relevant to use of DCM
  • Know the different aspects on how a customer would be needing DCM
  • Know and familiarize oneself on how to win and Where to play in terms of Dust Control Mats

Customer Management (including Portfolio Retention)

  • To achieve Gross Sales
  • To monitor existing customer’s portfolio amp; contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority.
  • To manage the customers, ensuring their satisfaction and in return the company will enjoy long-term relationships with customers.
  • Review and redefine tactics quarterly or whenever possible to ensure value-for-money services for customers and the required margin of profits for the Company.
  • To review existing customers’ contracts, to ensure that there is ample time to strategize on the proposal for the renewal, to come up with an up-selling proposition while ensuring added value services to the customers.
  • Respond to and save terminations, pulling any required resources together to achieve retention.
  • To help the team to achieve the agreed team sales target (in terms of contracts retention and up-selling figures).
  • To assure self motivation in contributing to the sales process to ensure Customer Care is a shared and valued principle across the whole team.
  • Make joint visits with the CDM or CDEs to major customers to build rapport and to conduct presentations and/or premises inspections when necessary.
  • Where significant success is achieved in any aspect of customer management, share this practice and experience with senior management, so as to facilitate the transfer of best practice across the business.
  • Deal with customers’ complaints as a matter of urgency in accordance with company policy.

Sales Related Activities

  • Attend to all enquiries from existing customers, especially those pertaining to contract renewals and up selling.
  • To make pro-active calls and visits to existing customers.
  • Conduct a complete survey by ensuring all pertinent details are clearly stated.
  • In contract renewal and up-selling proposals, to ensure the offers to customers are according to the prescribed pricing as per the price list and discount structure or as approved by the management.
  • Monitor competitor tactics and develop countermeasures.
  • To understand the functions of other departments to facilitate information and knowledge flow.
  • To ensure that all processes and procedures are complied with, quality standards are met and that sales are viable.


  • Attend all terminations, complaints, inquiries, orders and other sales documents (in relation to contract renewal) expediently.
  • To execute day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
  • Provide written reports accurately and on time.
  • Fill up the Prospect/Customer Card.

Care of Assets

  • To ensure the proper use, maintenance and security of the Company’s premises, vehicles equipment, monies and other property that are entrusted to you for work purposes.

Credit Management

  • To be fully aware that cash collection is one of important KPI to achieve, therefore ensuring the DSO targets are achieved consistently across the customer base.
  • Where required, be actively involved with customers to ensure credit is kept within the targeted guidelines of the business.
  • To assist with the collection of debts and credit issues.
  • To ensure that all monetary collection shall be returned to the company no later than two (2) days.
  • To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.

Risk Management

  • Develop and put forward ideas to your immediate superiors which may improve the conduct of our business.
  • RI Statement of Principles (see annex 6.3) applies internally amp; externally when representing Rentokil Initial.

Customer Care Service

  • To deliver outstanding customer care service through CRM and Contact strategy.
  • To monitor, evaluate and ensure that customers receive the stated benefits.
  • Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
  • To be in charge of speed and quality of response to changing customer needs, market conditions and competitor activity is critical to our success.
  • To ensure that customers’ issues are dealt with an efficient manner, informing the branch management of any problems that may arise.
  • To understand and satisfying customer needs
  • To work closely with Customer Development managers and other Customer Development team members on customer solutions; leverages on local business team to develop strategic approaches for key customers.
  • To work with the Marketing team for channel activations / solutions for the area of responsibility
  • Support the service team by providing customer feedback.


  • Prefer business or environmental studies graduates
  • Less technical but more commercial people
  • Have interest in Sales

Job Specification

Rentokil Initial

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